Refund policy
Returns & Exchanges Policy
At Haq The Label, each piece is thoughtfully designed with quality, comfort and timeless modesty in mind. We encourage customers to review product descriptions and sizing information carefully before purchasing.
No Change-of-Mind Refunds
We do not offer refunds for change of mind, incorrect size selection or personal preference.
Please ensure you select your items carefully before completing your purchase.
Exchanges & Store Credit
We accept eligible requests for size exchanges or store credit within 14 days of delivery, subject to the following conditions:
- Items must be unworn, unwashed and unused.
- All original tags and packaging must be intact.
- Items must be free from makeup, perfume, stains and signs of wear.
- Proof of purchase is required.
Exchanges are subject to stock availability. Where an exchange is unavailable, store credit may be offered.
Customers are responsible for return shipping costs associated with change-of-mind exchanges or store credit requests.
Sale Items
Sale and clearance items are final sale and are not eligible for change-of-mind exchanges or store credit.
This does not affect your statutory consumer rights.
Hijabs
For hygiene reasons, hijabs must be unworn, unwashed and returned in their original condition, including any accessories, to qualify for an eligible exchange or store credit.
Faulty, Damaged or Incorrect Items
If you receive a faulty, damaged or incorrect item, please contact us with your order number and details of the issue.
We will assess your request and provide an appropriate remedy in accordance with Australian Consumer Law, which may include a repair, replacement or refund.
International Exchanges
International customers may request eligible exchanges or store credit within 14 days of delivery.
Return shipping costs and applicable customs charges for change-of-mind returns are the customer’s responsibility.
Applicable statutory consumer rights remain unaffected.
How to Request an Exchange
Please contact our customer service team with your order number, the item concerned and the reason for your request.
We will provide instructions for eligible returns.
Please do not send items back without contacting us first.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits your rights under Australian Consumer Law.
Contact Us
For assistance with exchanges, store credit or faulty products, please contact the Haq The Label customer service team.