Shipping policy

Shipping Policy

At Haq The Label, we are committed to providing a seamless shopping experience from the moment you place your order until it arrives at your doorstep. Every order is carefully prepared and packaged with care.

Order Processing

All orders are processed and dispatched as promptly as possible.

Please note that processing times may vary during collection launches, promotional periods, weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Australian Shipping

We offer Australia-wide shipping at the following rates:

  • Standard Shipping: $10 AUD flat rate.
  • Complimentary Shipping: Free standard shipping on Australian orders over $250 AUD.

Shipping rates and available delivery options will be displayed at checkout.

International Shipping

We are pleased to offer international shipping to selected countries.

International shipping rates are calculated at checkout based on your delivery destination and order details.

Available shipping options and applicable charges will be displayed before you complete your purchase.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes and clearance fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout and are not included in our product prices or shipping fees.

We recommend checking your country’s import regulations before placing an order.

Customs clearance may occasionally result in additional delivery delays.

Delivery Times

Estimated delivery times vary depending on your location, shipping carrier and customs processing for international orders.

While we aim to ensure timely delivery, occasional delays may occur due to circumstances beyond our control, including carrier disruptions, peak shopping periods and public holidays.

Any delivery estimates provided are indicative and not guaranteed.

Incorrect Shipping Addresses

Please ensure all shipping details are entered correctly at checkout.

Haq The Label cannot guarantee delivery or cover additional shipping costs resulting from incorrect or incomplete addresses provided by customers.

If you notice an error in your shipping details, please contact us as soon as possible. We will do our best to assist before your order is dispatched.

Once an order has been dispatched, address changes may not be possible.

Lost or Delayed Parcels

We take care to ensure your order is packaged securely and dispatched through our shipping partners.

If your parcel is significantly delayed or appears to be lost in transit, please contact us so we can investigate the matter with the shipping carrier and assist with an appropriate resolution.

Any applicable rights under Australian Consumer Law remain unaffected.

Returned or Unclaimed Parcels

If a parcel is returned to us due to an incorrect address, failed delivery or failure to collect, we will contact you to discuss the available options.

Additional shipping charges may apply if you request redelivery due to circumstances within your control.

Any refund or redelivery arrangements will be handled in accordance with applicable consumer laws.

Contact Us

For any questions regarding shipping, delivery or your order, please contact our customer service team.

We are always happy to assist and want your experience with Haq The Label to be as seamless as possible.